peter murphy - Ecommerce Podcast

Today’s Guest Peter Murphy Lewis

This dynamic entrepreneur took a leap into the South American business world, conquering the media landscape with notable achievements like working at CNN and hosting his very own TV show. Now, as a highly successful marketing consultant and podcast host, he brings his expertise to the forefront, shedding light on the captivating realm of the customer journey and the transformative power of qualitative and quantitative research.

Key Takeaways

Importance of Understanding the Customer Journey: The conversation emphasises the critical role of understanding the customer journey in eCommerce. From the first interaction with your brand to the post-purchase experience, every touchpoint shapes customer perception and decision-making. Recognising and optimising these moments can significantly enhance customer satisfaction and loyalty.
Engaging with Customers for Deeper Insights: One of the primary strategies discussed is directly engaging with customers through phone calls or surveys to understand their needs, preferences, and perceptions. This engagement is not just about gathering data, but about asking the right questions that reveal what customers truly value, their pain points, and what they are willing to pay more for. This can lead to better product offerings, pricing strategies, and overall customer experience.
Balancing Objectives with Potential Negative Outcomes (Anti-objectives): The concept of anti-objectives was introduced, highlighting the importance of considering potential negative outcomes while pursuing business objectives. For instance, while aiming for higher revenue or sustainability, one should also consider the impact on customer perception, operational stress, or brand image. Understanding and planning for these potential negatives can lead to more sustainable and long-term growth.

Links for Peter Murphy

Sponsor for this episode

At the eCommerce Cohort, we're committed to helping you deliver eCommerce WOW through our lightweight, guided monthly Sprint that cycles through all the key areas of eCommerce.

What happens in a Sprint?

Just like this eCommerce Podcast episode, each Sprint is themed-based. So using this topic of Everything You Need To Know About Subscription eCommerce as an example - here's how it would work:

Sprint Theme: Marketing.
Week One: Coaching Session -> Marketing.
Week Two: Expert Workshop -> Everything You Need To Know About Subscription eCommerce.
Week Three: Live Q&A with our experts and coaches. This is a time to ask questions and contribute your thoughts and ideas so we can all learn together.
Week Four: Submit your work for feedback, support, and accountability. Yup, all of this is to provide you with clear, actionable items you can implement in your eCommerce business or department! It's not about learning for the sake of learning but about making those constant interactions that keep you moving forward and ahead of your competitors. Sharing your work helps cement your understanding, and accountability enables you to implement like nothing else!

Who can join the eCommerce Cohort?

Anyone with a passion for eCommerce. If you're an established eCommercer already, you'll get tremendous value as it will stop you from getting siloed (something that your podcast host, Matt Edmundson, can attest to!).

If you're just starting out in eCommerce, we have a series of Sprints (we call that a Cycle) that will help you get started quicker and easier.

Why Cohort

Founder and coach Matt Edmundson started the Cohort after years of being in the trenches with his eCommerce businesses and coaching other online empires worldwide. One of Matt's most potent lessons in eCommerce was the danger of getting siloed and only working on those areas of the business that excited him - it almost brought down his entire eCommerce empire. Working on all aspects of eCommerce is crucial if you want to thrive online, stay ahead of your competitors and deliver eCommerce WOW.

Are you thinking about starting an eCommerce business or looking to grow your existing online empire? Are you interested in learning more about the eCommerce Cohort?

Visit our website www.ecommercecohort.com now or email Matt directly with any questions at [email protected].